Privacy Policy
Your privacy matters to us. Here's exactly what that means.
AbleCove is committed to being straightforward about the information we collect, why we collect it, and how it's used. This Privacy Policy explains our practices clearly - no fine print designed to confuse, no language designed to obscure.
By using our website at ablecove.com, you agree to the practices described here. This site is intended for users aged 18 and over.
Last updated: [2026-05]
What Information We Collect
Information you give us directly
When you place an order, create an account, or get in touch with us, you may provide:
- Your name, email address, shipping and billing address, and phone number
- Your order details, including product selections and purchase history
- Communications you send to our customer service team
- Your email address if you sign up for our newsletter or marketing updates
We do not collect or store your payment card details. All payment processing is handled securely by a third-party payment provider.
Information we collect automatically
When you visit ablecove.com, we collect certain technical information automatically, including:
- Your IP address and browser type
- Device and operating system information
- Pages visited, time spent on site, and how you navigate between pages
- The website that referred you to us
We use this information to keep the site running well, understand how people use it, and improve the experience over time.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, and keep you updated on their status
- Respond to your questions and customer service requests
- Send you relevant offers, product news, and our newsletter - only if you've opted in, and always with an easy way to opt out
- Maintain and improve our website functionality
- Conduct analytics to understand our customers and make better products
- Meet our legal and financial record-keeping obligations
We don't use your information to make automated decisions that affect you in significant ways.
How We Share Your Information
We don't sell, rent, or trade your personal information. Full stop.
We share only what's necessary, only with parties who need it to support your order or our operations:
- Shipping and fulfilment partners - to deliver your order
- Payment processors - to handle your transaction securely
- Analytics providers - such as Google Analytics, to help us understand site usage
- Marketing platforms - when you've consented to receive communications from us
All third parties we work with are required to handle your data in accordance with applicable privacy laws and our own standards.
We may disclose personal information if required to do so by law or in response to a valid legal request.
Cookies
Cookies are small text files stored on your browser when you visit a website. They help us remember your preferences, keep your session active, and understand how the site is being used.
We use cookies for:
- Core website functionality (keeping your cart, remembering log-in state)
- Analytics (understanding traffic and usage patterns via Google Analytics)
- Marketing (in some campaigns, to show relevant AbleCove ads after you've visited our site)
During certain campaigns, we may work with third-party advertising partners who place anonymous cookies on your browser. These may result in AbleCove ads appearing on other websites you visit. No personally identifiable information is shared in this process.
You can adjust your cookie preferences at any time through your browser settings. Note that disabling cookies may affect some site functionality.
For more information on how Google Analytics uses data, visit Google's privacy page.
Do Not Track
Some browsers offer a "Do Not Track" setting that sends a signal to websites about your tracking preferences. Our site does not currently respond to Do Not Track signals. We'll update this policy if that changes.
Links to Other Websites
Our site may include links to external websites and social media platforms - Instagram, Facebook, Pinterest, and others. Once you leave ablecove.com, we have no control over those platforms and are not responsible for their privacy practices. We encourage you to read their privacy policies before sharing any personal information with them.
Your Choices and Rights
You're in control of your information. Specifically, you have the right to:
- Access - request a copy of the personal data we hold about you
- Correct - ask us to update information that's inaccurate or incomplete
- Delete - request that we erase your data when we no longer need it
- Restrict - ask us to pause how we use your data in certain circumstances
- Object - opt out of marketing communications at any time
- Portability - request your data in a transferable format
To exercise any of these rights, or if you have questions about how your data is handled, email us at service@ablecove.com. We'll respond promptly.
If you believe your data has been handled incorrectly, you also have the right to contact the relevant data protection authority in your country.
How Long We Keep Your Information
We keep your information only as long as necessary:
- Order and contact data is retained for as long as needed to fulfil your order and for a reasonable period afterward to handle any follow-up questions or claims (typically two to five years)
- Marketing data is kept until you opt out or ask us to delete it
- Analytics and technical data are generally not stored beyond one year from your last visit
- Financial records are kept for as long as required by applicable tax and accounting laws
Children
Our website is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us, and we'll remove it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. If changes are significant, we'll let you know directly - by email or a notice on our site.
Contact
Questions, concerns, or requests? We're straightforward people, and we prefer a direct conversation.
Email: service@ablecove.com
We read every message and aim to respond within two business days.